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Refunds/Returns
How Do I Get A Refund?
At Secure Doors, we are committed to providing you with exceptional products and services. We understand that sometimes things don’t go as planned, and your satisfaction is our top priority.
If you’re not completely satisfied with your purchase, we offer a straightforward refund policy to ensure your peace of mind. Simply reach out to our customer service team within 30 days of receiving your order, and we’ll be happy to assist you with the return process.
We strive to make the refund process as seamless as possible. Whether it’s a product issue or a change of mind, your feedback is important to us, and we aim to resolve any concerns promptly.
Thank you for choosing Secure Doors. We appreciate your trust in us and are here to ensure that you have a positive experience with our products and services.
How Long Does Shipping Take?
All Secure Door orders are typically processed within 24-48 hours.
Canadian and U.S. orders will deliver within 5-10 days.
How Do I Change My Order?
If you need to make changes to your order please contact us within 12 hours of placing the order.
We can change:
- Your delivery details
- Your name
- Your email
- Your phone number
Your tracking information will remain the same.
How Do I Know If My Dimensions Are Right?
To help you make an informed decision, we include detailed dimensions of our products in the images provided. Simply review the product photos for comprehensive size information, ensuring that you have all the details you need before making your purchase. If you have any further questions, feel free to contact our customer service team for additional assistance.